Trust & Safety
We protect every transaction, verify every user, and moderate every interaction to create the safest freelance marketplace on the web.
Escrow Payment Protection
Every fixed-price milestone is funded in escrow before work begins. Funds are only released when the client approves the deliverable — or after the 14-day auto-acceptance window. This ensures freelancers get paid for completed work and clients only pay for satisfactory results.
Identity Verification
All users undergo verification to ensure they are who they say they are. Our multi-step process includes email verification, document checks, and profile review to create a trusted community.
AI Content Moderation
Our AI-powered moderation system reviews all job posts, proposals, and content in real-time. It detects spam, fraudulent listings, inappropriate content, and policy violations — escalating edge cases to our human review team.
Dispute Resolution
When disagreements arise, our structured dispute resolution process helps both parties reach a fair outcome. Evidence is reviewed, communication records are considered, and binding decisions are made regarding escrowed funds.
Data Security & Privacy
Your data is protected with enterprise-grade security. We use TLS 1.3 encryption, AES-256 at rest, and are hosted on SOC 2 compliant infrastructure. We are fully GDPR and CCPA compliant.
Fraud Prevention
Our multi-layered fraud detection system monitors for suspicious activity including fake accounts, payment fraud, review manipulation, and fee circumvention. Machine learning models continuously adapt to new fraud patterns.
See Something? Report It.
Our team reviews every report within 24 hours. All reports are confidential.
Questions About Safety?
Visit our Help Center or contact our Trust & Safety team directly.